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Your Rights and Our Policy Commitments

71777 operates under a clear set of terms that govern every account, every transaction via bKash, Nagad, or Rocket, and every interaction with our support team.

Account Terms ApplyLocal Law Governs EligibilitybKash · Nagad · Rocket CoveredMobile Access PolicyContact Us Anytime
71777 Your Rights and Our Policy Commitments
ACCOUNT SECURITY STANDARDS

How We Handle Your Data and Account

Account security and data handling are not afterthoughts at 71777 — they are built into how deposits via bKash, Nagad, and Rocket are processed and how your account history is stored. Here is what we do and what you can request.

Data Retention Policy

We retain account and transaction records for as long as required by applicable policy and as long as your account remains active. You can request a summary of your stored data through the account settings form.

Cookie and Tracking Use

We use session cookies to keep your account login stable across mobile and desktop. Analytics cookies help us understand how the platform performs. You can manage cookie preferences from the settings menu on any device.

Account Security Steps

Every account uses encrypted login with OTP verification sent to your registered mobile number. If you receive an OTP you did not request, use the lock-account option in settings immediately and contact support.

Requesting Changes or Removal

To update personal details or request account closure, go to account settings or contact the policy team by email with your account ID. We process verified requests in line with our stated retention schedule.

POLICY CONTACT PATHS

How to Reach Us About Legal Matters

If you have a question about a specific clause, need to dispute a transaction processed through Nagad or Rocket, or want to understand how a policy change affects your account, these are the direct paths to our team. We aim to respond to policy-related queries within one business day — complex account matters may take a little longer, and we will tell you if that is the case.

Team online

Live Chat Support

Reach the support team directly from your account dashboard. Available for account and policy queries, including bKash and Nagad transaction disputes. Response times are shown in the chat window.

Email Policy Team

Send detailed legal or account queries to our dedicated policy address. Include your account ID and the specific clause or transaction reference so we can respond precisely and without back-and-forth.

Mobile Account Help

From your mobile account settings, you can submit a formal policy query or request a copy of your current terms. The form routes directly to our compliance team rather than general support.

Common Questions About Our Terms

These are the questions we hear most often from account holders about how our legal terms apply to everyday account use, payments, and personal data in Bangladesh.

Yes. Availability of services depends on your local law and the eligible regions we serve. You are responsible for checking whether accessing this platform is permitted under the laws of your location before registering.

Contact our policy team by email with your account ID and registration date. We can provide the version of the terms that was in effect at the time your account was opened.

If your account is suspended, pending deposits are held and reviewed. Our compliance team contacts you at your registered details to explain the reason and outline the steps to resolve the matter.

You can submit a data removal request through your account settings or by emailing the policy team with your account ID. We process requests in line with our retention policy and will confirm the outcome in writing.

We notify you via your registered contact details before a change takes effect. Continuing to use your account after that notice counts as acceptance of the updated terms. You can also check the current version on this page at any time.

Email our policy team with your account ID and a clear description of the decision you are disputing. We review every formal dispute and respond with a written outcome, usually within two business days.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.